You will have to buy your electricity from Endesa, which operates under the name Sevillana Endesa in Andalusia . They can be contacted online at www.endesaonline.com or by calling 900 848 384.
Bills are paid bimonthly; they come in Spanish and can be paid either by direct debit or at the bank. Note that many banks will only allow you to pay non-domiciled bills between 8.30 and 10.30 am . Your tariff is worked out according to your power rating ( potencia ), i.e. the amount of electricity that you elect to buy from your supplier in advance. You pay a standing charge in advance and consumption charges in arrears. Note that IVA of 16% and electricity tax ( impuesto sobre electricidad ) of 4.8% apply.
It is possible to save money by either requesting a night tariff ( tarifa nocturna ) and running expensive appliances at night on a timer, or by requesting a fixed monthly tariff ( cuota fija ), in which case any outstanding bill or refund is paid at the end of the year.
Mains gas is only available in cities. Gas Natural (www.gasnatural.com / 900 760 760) has the monopoly; you may choose to be billed by another company, but must be contracted to G.N. A safety certificate is required before connection.
Most households use gas bottles ( bombonas ) supplied by Repsol Butano (www.repsolypf.com). You will need to sign a contract with them, which is only issued after a safety inspection has been conducted by Repsol Butano. A further inspection is required of all appliances every five years. Bottles can be delivered, but it is cheaper to buy direct from the depot. As they have a tendency to run out at the least convenient or expected moment, it recommended that you keep spares! You can call your local distributor and request that they deliver you a bottle.
To schedule a delivery:
in Marbella and Ojén call 952 775 795
in Coin call 902 222 112
Estepona call 952 802 634
Call 901 100 100 to get your local delivery number.
If you suspect a leak immediately call 901 12 12 12
...is a precious resource in Spain ! Although the country as a whole has a sufficient rainfall to meet demand, distribution is far from even. This forces local municipalities to both safeguard and supplement their supplies through the use of water purification plants and restrictions in times of drought.
Getting connected is simply a case of contacting your local Town Hall to find who provides your water. In the Marbella area the provider is Acosol Tel. 952 77 31 89 . To open a new contract you will need your passport or residencia , and the previous contract/bills. Bills are paid quarterly and the supply is metered, so you pay for what you consume.
Telefónica (www.telefónica.com) dominates the market in Spain, although it is possible to get a re-seller service, that is, discounted calls from other providers using a 4-digit prefix (although you will have to remain contracted to pay line rental to Telefónica). For a breakdown of the different tariffs on offer, have a look at www.tetarifas.com, or visit the websites of some of the other telephone companies:
Aló www.alo.es
BT Ignite www.bt.es
Jazztel www.jazztel.es
Ruta 10 www.ruta10.es
Tele2 www.tele2.es
Uni2 www.uni2.es
Note that peak hours in Spain are from 8:00 to 17:00 , Mon-Fri, and 8:00 to 14:00 , on Saturdays. Normal rates apply from 17:00 to 22:00 , Mon-Fri, and reduced rates from 22:00 to 8:00 , Mon-Fri, 14:00-24:00 on Saturdays, and all day on Sundays.
To get connected with a Telefonica landline simply dial 1004 from any mobile or landline. Telefonica have an English speaking department to assist with connection, ADSL, bill queries, direct debits & payments etc.
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